I was robbed by Garden Winds. In march i order a replacement for a gazebo i got from Big Lots. I was unsure of the correct replacement so I contacted customer service. Even tho i read them my model number they sent me the wrong replacement at a cost of $207. I wasn't...Read more
Company wrote 0 private or public responses to the review from Dec 11.
- Web site
I didn't like
- Customer service are horrible
I ordered the Better Homes & Garden "Mika" Replacement Cushions for the originals which lasted over 12 years. DO NOT BE FOOLED. These are the most EXPENSIVE and cheaply made replacement cushions I've ever seen. Look nothing like the originals. Thankfully, only opened...Read more
Company wrote 0 private or public responses to the review from May 20.
Such a dishonest company!! We ordered a replacement canopy for our umbrella that their site stated was the correct replacement. After it was received, we laid it on the ground on top of the old canopy and it was at least two inches too small. We carefully packed it up...Read more
Company wrote 0 private or public responses to the review from Apr 24.
Gardenwinds - Don't buy the rip lock 350 replacement gazebo canopy
Rip lock 350 THE WORST! Don't buy this! I bought a 10x12 replacement canopy with the rip lock 350 and within the first month of having it on it ripped in 9 different places! Called to complain and all they would do is give me $20 towards a new one!!!! No replacement, no warranty, nothing! I bought it in June and put it up the next season in April, and because I bought it over 6 months ago, they offered nothing!!!! The worst customer service and the worst product with no guarantee!!!
Company wrote 0 public responses to the review from Jul 20, 2017.
I Purchased a set of beige BH&G replacement cushions last spring, they were not the best quality! Started to get mold after 3-4 months and they werent left in the rain more than a couple times. I received a replacement set in dark red, and they completely faded after...Read more
Company wrote 0 public responses to the review from Jul 14, 2017.
I paid 120 dollars for the replacement canopy (which fit perfectly) because their website claims it's "designed to withstand wear and tear from wind and stormy weather" and "The double riplock technology stops a rip in it's tracks" I used it one season in Illinois,...Read more
Company wrote 0 public responses to the review from May 22, 2017.
Poor, rude and unresponsive customer service. Customer service will not assist or refund if you have any complaints or misunderstandings. Agree with other reviewers that they will provide excuses and will not stand behind a good product. I was passed around the call...Read more
Company wrote 0 public responses to the review from Apr 29, 2015.
I didn't like
- Poor customer service
I ordered 2 gazebo tops and both were defective. Seams had let go before even placing on the gazebo and I called and spoke to Angela , Manager of Customer Service and she would not replace the top. She did not care about any defects and was not interested in providing...Read more
Company wrote 0 public responses to the review from Feb 17, 2015.
I didn't like
- Product not inspected for quality
- Defective products sent to me 2x
- Bbb rating of f for this company
I have two(2) of these canopies I purchased at the same time, both canvas tops ripped within 5 months after purchased. The material faded very fast and then tore out in the middle not at the seams. It tore like tissue paper. I am very upset as I found out the...Read more
Company wrote 0 public responses to the review from Mar 29, 2014.
Just a warning to Consumers: Gardenwinds.com sells very inferior products and has no interest in good customer relations. I bought a replacement cover for a gazebo that cost almost twice the initial total gazebo price. Turned out to be very flimsy fabric......Read more
Company wrote 0 public responses to the review from Mar 31, 2008.
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